Amazon Refund by Getting Item Again

Frequently asked questions about returns, refunds and replacements.

What can I return?

You may request returns for most items you buy from the sellers listed on Amazon.in. However, you can only return items explicitly identified as "returnable" on the product detail page and/or our policy and within the 'return window' period. Please refer to the Amazon.in Returns policy. to know which categories are "non-returnable" and the specific return windows for categories eligible for return.

Items are returnable if you've received them in a condition that is -

• Physically damaged
• Has missing parts or accessories
• Defective
• Different from its description on the product detail page on Amazon.in

How to return items?

1. Go to Your Orders. (ensure you have signed in before)
2. Choose an item that you want to return or replace.
3. Select a reason from menu and continue.

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so -

1. Go to Your Orders.
2. Choose an item that you want to return or replace.
3. Select Contact seller. You will be directed to the Seller Messaging Assistant.
4. Select the appropriate option and start the conversation.

Go to Your Orders to initiate a return.

Note: The above process is applicable only if the product is returnable and the return window is still active.

If you need to contact the seller, this must be done in line with our return policy mentioned in Amazon.in Returns Policy. If a seller fails to address your query in three business days, the Amazon A-to-z Guarantee is available to you.

What are the return guidelines?

Following are the return guidelines:

1. Your address and the item that you wish to return must be eligible for return.
2. If the return is not eligible for Pickup, a Self-Return option will be given. For more details, please see our Return Pick up and Self Ship Guidelines.
3. Once the return is received, you will, in accordance with Amazon.in Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

Where can I view status of return?

1. Locate the item from Your Orders
2. Select Return/Refund status

How can I return a Gift?

To initiate return, please visit the Gift Returns option. Enter the order number.

Detailed guidance on return process can be found here.

For items eligible for refund as per return policy, you can also return the gift item in exchange for an Amazon Pay Gift Card, if the gift giver has sent a Gift Receipt to you. For guidance on returning a gift item using a gift receipt, please see Gift Receipts.

For certain items with replacement only policy (Smartphones, TV, Refrigerators, Washing machine, Laptops etc.), you can get a replacement after verification of the issue.

How can I return a Gift Card?

Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.

If you need help with adding gift card balance to your account or using it, please refer our policy on Amazon Pay Gift Card.

Can I return a Global Store Product?

The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than Rs.25,000.

For more details, please see our Amazon Global Store Return & Refund Policy.

Can my order be replaced?

Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.

For more details, please see Amazon.in Replacement Policy.

When will I get my refund?

Following are the refund processing timelines after the item is received by Amazon or the Seller notifies us of the receipt of the return:

Refund method	Refund Time-frame
	FBA orders	Seller-Fulfilled orders
Prepaid Orders
Amazon Pay Balance	2 hours
Credit/Debit Card	2-4 Business Days	3-5 Business Days
Net Banking (Credited to Bank Account)
UPI Linked Bank Account	2-4 business days
Pay on Delivery Orders
NEFT to Bank Account	2-4 Business Days	3-5 Business Days
Amazon Pay Balance	2 hours
Paper Cheque	8-10 business days

For more details, please see Amazon.in Refund Policy

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Source: https://www.amazon.in/gp/help/customer/display.html?nodeId=202115040

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